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Field Services Support Engineer, Nuclear

If you have what it takes to become part of the Vistra Energy family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.
Job Description
Overview:
The Field Services Support Engineer will assist clients by providing outstanding customer service for all End User Services. Qualified candidates will be highly energetic and personable, ready to solve the IT challenges, one problem at a time. Every business relies on IT systems in order to serve their customers, and by helping mentor, guide, and resolve daily issues. The Field Services Support Engineer will be located in our Texas nuclear facility and will need to drive to our other remote locations to service site specific requirements occasionally.
Responsibilities:
Managing technical support incidents, and provide functional support and assistance to a local and remote user base, following specific processes and guidelines to ensure that tasks are completed consistently and efficiently.
Receive and respond to user inquiries, requests, and escalations via telephone, email, instant message, and case tracking system professionally with speed, accuracy and proficiency
Drive to remote location to support the site by installing servers, networking equipment, and fulfill site specific technology needs
Participate in a weekly Genius Bar / Depot Support team that provides local and remote break-fix solutions to the Enterprise
Document activities and resolutions in ITSM solution
Monitor ticketing system and email for notification and internal assistance requests
Troubleshoot and resolve problems to satisfy requests
Complete any necessary research and on the job training to resolve incidents in a timely and efficient manner.
Requirements:
Bachelor Degree in Information systems, or equivalent experience
3 years of hardware or software support experience in a large enterprise desired
Knowledge of PC/MAC hardware, software, networking, Active Directory system administration tasks, and mobile devices
Basic to Intermediate knowledge or a scripting language, like powershell.
Knowledge of Microsoft Windows 10, Office 2016, mobile devices, imaging tools, software distribution tools (SCCM)
Intermediate knowledge of Microsoft Windows 10 to Server 2012 R2
Experience working with IP networking and networking protocols
Experience supporting end user workstations
Strong Analytical, troubleshooting and problem solving skills
Job Family
Information Technology
Company
Vistra Corporate Services Company
Locations
Glen Rose, Texas
TexasWe are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then you will have a good career here!
If you currently work for Vistra Energy, TXU or Luminant please apply via the internal career site.

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