IT Support Specialist
Glen Rose Medical Center Glen Rose Medical Center Glen Rose, TX Glen Rose, TX Full-time Full-time From $65,000 a year From $65,000 a year 23 hours ago 23 hours ago 23 hours ago JOB SUMMARY The IT Clinical Support Specialist is responsible for installation, repair, maintenance and support of the end-device support resources of the organization including PCs and associated hardware, telephones and associated equipment, and audiovisual support.
Additionally, the IT Clinical Support Specialist is responsible for the first-call response andor escalation of general IT issues as they are reported to the HIS helpdesk.
Responsible for promoting teamwork with coworkers and personnel of other departments.
Responsible for solving routine problems, dealing with a variety of issues, and interpreting a variety of instructions furnished in written or oral form.
Demonstrate knowledge and judgment necessary for performing all the duties of the IT Clinical Support Specialist.
ESSENTIAL FUNCTIONS Evaluates IT related service requests and notifies requester of expected completion date for all service requests received.
Completes assigned service requests by original completion date as assigned at time of receipt.
Documents work and outcome in WorxHub.
Process requests for new hardware and software as appropriate to position or escalate request as appropriate.
Performs and maintains a maintenance and repair program for hospital technology hardware in other departments as assigned by management.
Provide documented ongoing hardware and software technical support for end users with day-to-day operating problems, associated with assigned areas of support.
Provide informal and formal training for supported system users.
Software applications training will be for selected applications as determined by management.
Act as an enforcing and policing agent for hospital policies related to hardware and software.
Acts as an in-house consultant for users of supported hardware and software.
Provide systems management for the devices attached to the hospital network, as assigned.
Assure departmental security remains in effect while on duty.
Maintains a working knowledge of current trends and developments in the industry as it relates to IT equipment and peripherals.
Disseminate relevant information on new hardware and software technologies to appropriate personnel.
Develop and maintain inventory and associated documentation of all PC equipment, peripherals, telecom equipment, AV equipment, etc.
as assigned.
Develop and maintain adequate configuration documentation to ensure rapid deployment or replacement of existing technology components to ensure business continuity, e.
g.
PCs and telephones for quick turn-arounds in critical areas.
Work to ensure excellent security of all technology assets in accordance with hospital policies and procedures, including those defined by HIPAA and other industry standards.
Research and recommend new technologies to facilitate the performance of the hospital's business objectives.
Ensure that all IT equipment meets hospital and industry standards.
Undertake routine preventative measures to implement, maintain, and monitor security and performance.
Provide input to projects, training, or information to individuals on tasks and projects which include a technology component.
Analyze and resolve faults, including those of both major and minor impact to the network, utilizing the tools and documentation standards defined by departmental policies and procedures.
Work with other departments, including those within and outside the department, in fulfillment of hospital tasks and projects.
Monitor the use, by hospital employees, of network resources to ensure compliance of hospital standard use policies.
Daily Operations:
Resolve assigned support and service requests in a timely, effective, and courteous manner; utilizing tools and documentation as defined by policy.
Perform maintenance activities in pursuit of all general responsibilities specific to position.
Participate in assigned meetings, committees, etc.
in accordance with assigned responsibilities.
Participate in projects at a level in accordance with respective job responsibilities.
Contribute to the departmental knowledge base, to improve documentation of existing systems and problem resolutions.
Coordinate productively with other hospital employees, including those within and outside the department.
Provide routine updates on ongoing tasks and projects to stakeholders, in accordance with policies and procedures.
Identify, research, and work to implement areas of improvement within the areas of expertise.
Provide excellent customer service to all who rely on service from the department.
Maintain excellent industry knowledge respective to the area of expertise.
Responsibilities Specific to IT Clinical Support Specialist Complete tasks in a timely and effective manner as assigned.
Act as general support for assigned technologies.
Act as coordinator for small to medium tasks involving multiple employees.
Work independently to complete large scale tasks with minimal supervision.
Participate as a subject matter expert in assigned projects.
Cultivate specialist-level knowledge in one or more technology areas, as assigned by management.
EDUCATION AND EXPERIENCE Must have a 4 year/Bachelor's degree or equivalent work history.
Healthcare specific training or certification desired Minimum of 2 years of experience as technical support required.
Demonstrated customer service and communication skills required.
Job Type:
Full-time Pay:
From $65,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Work Location:
In person Evaluates IT related service requests and notifies requester of expected completion date for all service requests received.
Completes assigned service requests by original completion date as assigned at time of receipt.
Documents work and outcome in WorxHub.
Process requests for new hardware and software as appropriate to position or escalate request as appropriate.
Performs and maintains a maintenance and repair program for hospital technology hardware in other departments as assigned by management.
Provide documented ongoing hardware and software technical support for end users with day-to-day operating problems, associated with assigned areas of support.
Provide informal and formal training for supported system users.
Software applications training will be for selected applications as determined by management.
Act as an enforcing and policing agent for hospital policies related to hardware and software.
Acts as an in-house consultant for users of supported hardware and software.
Provide systems management for the devices attached to the hospital network, as assigned.
Assure departmental security remains in effect while on duty.
Maintains a working knowledge of current trends and developments in the industry as it relates to IT equipment and peripherals.
Disseminate relevant information on new hardware and software technologies to appropriate personnel.
Develop and maintain inventory and associated documentation of all PC equipment, peripherals, telecom equipment, AV equipment, etc.
as assigned.
Develop and maintain adequate configuration documentation to ensure rapid deployment or replacement of existing technology components to ensure business continuity, e.
g.
PCs and telephones for quick turn-arounds in critical areas.
Work to ensure excellent security of all technology assets in accordance with hospital policies and procedures, including those defined by HIPAA and other industry standards.
Research and recommend new technologies to facilitate the performance of the hospital's business objectives.
Ensure that all IT equipment meets hospital and industry standards.
Undertake routine preventative measures to implement, maintain, and monitor security and performance.
Provide input to projects, training, or information to individuals on tasks and projects which include a technology component.
Analyze and resolve faults, including those of both major and minor impact to the network, utilizing the tools and documentation standards defined by departmental policies and procedures.
Work with other departments, including those within and outside the department, in fulfillment of hospital tasks and projects.
Monitor the use, by hospital employees, of network resources to ensure compliance of hospital standard use policies.
Daily Operations:
Resolve assigned support and service requests in a timely, effective, and courteous manner; utilizing tools and documentation as defined by policy.
Perform maintenance activities in pursuit of all general responsibilities specific to position.
Participate in assigned meetings, committees, etc.
in accordance with assigned responsibilities.
Participate in projects at a level in accordance with respective job responsibilities.
Contribute to the departmental knowledge base, to improve documentation of existing systems and problem resolutions.
Coordinate productively with other hospital employees, including those within and outside the department.
Provide routine updates on ongoing tasks and projects to stakeholders, in accordance with policies and procedures.
Identify, research, and work to implement areas of improvement within the areas of expertise.
Provide excellent customer service to all who rely on service from the department.
Maintain excellent industry knowledge respective to the area of expertise.
Responsibilities Specific to IT Clinical Support Specialist Complete tasks in a timely and effective manner as assigned.
Act as general support for assigned technologies.
Act as coordinator for small to medium tasks involving multiple employees.
Work independently to complete large scale tasks with minimal supervision.
Participate as a subject matter expert in assigned projects.
Cultivate specialist-level knowledge in one or more technology areas, as assigned by management.
Must have a 4 year/Bachelor's degree or equivalent work history.
Healthcare specific training or certification desired Minimum of 2 years of experience as technical support required.
Demonstrated customer service and communication skills required.
401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance 8 hour shift Day shift Monday to Friday.
Estimated Salary: $20 to $28 per hour based on qualifications.
Additionally, the IT Clinical Support Specialist is responsible for the first-call response andor escalation of general IT issues as they are reported to the HIS helpdesk.
Responsible for promoting teamwork with coworkers and personnel of other departments.
Responsible for solving routine problems, dealing with a variety of issues, and interpreting a variety of instructions furnished in written or oral form.
Demonstrate knowledge and judgment necessary for performing all the duties of the IT Clinical Support Specialist.
ESSENTIAL FUNCTIONS Evaluates IT related service requests and notifies requester of expected completion date for all service requests received.
Completes assigned service requests by original completion date as assigned at time of receipt.
Documents work and outcome in WorxHub.
Process requests for new hardware and software as appropriate to position or escalate request as appropriate.
Performs and maintains a maintenance and repair program for hospital technology hardware in other departments as assigned by management.
Provide documented ongoing hardware and software technical support for end users with day-to-day operating problems, associated with assigned areas of support.
Provide informal and formal training for supported system users.
Software applications training will be for selected applications as determined by management.
Act as an enforcing and policing agent for hospital policies related to hardware and software.
Acts as an in-house consultant for users of supported hardware and software.
Provide systems management for the devices attached to the hospital network, as assigned.
Assure departmental security remains in effect while on duty.
Maintains a working knowledge of current trends and developments in the industry as it relates to IT equipment and peripherals.
Disseminate relevant information on new hardware and software technologies to appropriate personnel.
Develop and maintain inventory and associated documentation of all PC equipment, peripherals, telecom equipment, AV equipment, etc.
as assigned.
Develop and maintain adequate configuration documentation to ensure rapid deployment or replacement of existing technology components to ensure business continuity, e.
g.
PCs and telephones for quick turn-arounds in critical areas.
Work to ensure excellent security of all technology assets in accordance with hospital policies and procedures, including those defined by HIPAA and other industry standards.
Research and recommend new technologies to facilitate the performance of the hospital's business objectives.
Ensure that all IT equipment meets hospital and industry standards.
Undertake routine preventative measures to implement, maintain, and monitor security and performance.
Provide input to projects, training, or information to individuals on tasks and projects which include a technology component.
Analyze and resolve faults, including those of both major and minor impact to the network, utilizing the tools and documentation standards defined by departmental policies and procedures.
Work with other departments, including those within and outside the department, in fulfillment of hospital tasks and projects.
Monitor the use, by hospital employees, of network resources to ensure compliance of hospital standard use policies.
Daily Operations:
Resolve assigned support and service requests in a timely, effective, and courteous manner; utilizing tools and documentation as defined by policy.
Perform maintenance activities in pursuit of all general responsibilities specific to position.
Participate in assigned meetings, committees, etc.
in accordance with assigned responsibilities.
Participate in projects at a level in accordance with respective job responsibilities.
Contribute to the departmental knowledge base, to improve documentation of existing systems and problem resolutions.
Coordinate productively with other hospital employees, including those within and outside the department.
Provide routine updates on ongoing tasks and projects to stakeholders, in accordance with policies and procedures.
Identify, research, and work to implement areas of improvement within the areas of expertise.
Provide excellent customer service to all who rely on service from the department.
Maintain excellent industry knowledge respective to the area of expertise.
Responsibilities Specific to IT Clinical Support Specialist Complete tasks in a timely and effective manner as assigned.
Act as general support for assigned technologies.
Act as coordinator for small to medium tasks involving multiple employees.
Work independently to complete large scale tasks with minimal supervision.
Participate as a subject matter expert in assigned projects.
Cultivate specialist-level knowledge in one or more technology areas, as assigned by management.
EDUCATION AND EXPERIENCE Must have a 4 year/Bachelor's degree or equivalent work history.
Healthcare specific training or certification desired Minimum of 2 years of experience as technical support required.
Demonstrated customer service and communication skills required.
Job Type:
Full-time Pay:
From $65,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Work Location:
In person Evaluates IT related service requests and notifies requester of expected completion date for all service requests received.
Completes assigned service requests by original completion date as assigned at time of receipt.
Documents work and outcome in WorxHub.
Process requests for new hardware and software as appropriate to position or escalate request as appropriate.
Performs and maintains a maintenance and repair program for hospital technology hardware in other departments as assigned by management.
Provide documented ongoing hardware and software technical support for end users with day-to-day operating problems, associated with assigned areas of support.
Provide informal and formal training for supported system users.
Software applications training will be for selected applications as determined by management.
Act as an enforcing and policing agent for hospital policies related to hardware and software.
Acts as an in-house consultant for users of supported hardware and software.
Provide systems management for the devices attached to the hospital network, as assigned.
Assure departmental security remains in effect while on duty.
Maintains a working knowledge of current trends and developments in the industry as it relates to IT equipment and peripherals.
Disseminate relevant information on new hardware and software technologies to appropriate personnel.
Develop and maintain inventory and associated documentation of all PC equipment, peripherals, telecom equipment, AV equipment, etc.
as assigned.
Develop and maintain adequate configuration documentation to ensure rapid deployment or replacement of existing technology components to ensure business continuity, e.
g.
PCs and telephones for quick turn-arounds in critical areas.
Work to ensure excellent security of all technology assets in accordance with hospital policies and procedures, including those defined by HIPAA and other industry standards.
Research and recommend new technologies to facilitate the performance of the hospital's business objectives.
Ensure that all IT equipment meets hospital and industry standards.
Undertake routine preventative measures to implement, maintain, and monitor security and performance.
Provide input to projects, training, or information to individuals on tasks and projects which include a technology component.
Analyze and resolve faults, including those of both major and minor impact to the network, utilizing the tools and documentation standards defined by departmental policies and procedures.
Work with other departments, including those within and outside the department, in fulfillment of hospital tasks and projects.
Monitor the use, by hospital employees, of network resources to ensure compliance of hospital standard use policies.
Daily Operations:
Resolve assigned support and service requests in a timely, effective, and courteous manner; utilizing tools and documentation as defined by policy.
Perform maintenance activities in pursuit of all general responsibilities specific to position.
Participate in assigned meetings, committees, etc.
in accordance with assigned responsibilities.
Participate in projects at a level in accordance with respective job responsibilities.
Contribute to the departmental knowledge base, to improve documentation of existing systems and problem resolutions.
Coordinate productively with other hospital employees, including those within and outside the department.
Provide routine updates on ongoing tasks and projects to stakeholders, in accordance with policies and procedures.
Identify, research, and work to implement areas of improvement within the areas of expertise.
Provide excellent customer service to all who rely on service from the department.
Maintain excellent industry knowledge respective to the area of expertise.
Responsibilities Specific to IT Clinical Support Specialist Complete tasks in a timely and effective manner as assigned.
Act as general support for assigned technologies.
Act as coordinator for small to medium tasks involving multiple employees.
Work independently to complete large scale tasks with minimal supervision.
Participate as a subject matter expert in assigned projects.
Cultivate specialist-level knowledge in one or more technology areas, as assigned by management.
Must have a 4 year/Bachelor's degree or equivalent work history.
Healthcare specific training or certification desired Minimum of 2 years of experience as technical support required.
Demonstrated customer service and communication skills required.
401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance 8 hour shift Day shift Monday to Friday.
Estimated Salary: $20 to $28 per hour based on qualifications.
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