Front Office Concierge
Rough Creek Lodge Rough Creek Lodge Glen Rose, TX Glen Rose, TX Full-time Full-time From $16 an hour From $16 an hour 1 hour ago 1 hour ago 1 hour ago Concierge in the Front Office at Rough Creek Lodge Greet and registers guests, provides prompt service and courteous service, and closes out guest accounts upon completion of stay to meet 5 star standards of quality.
Answer internal and external telephones in a friendly and courteous manner, direct calls through the hotel switchboard, input and retrieve messages from the computer system as requested.
Handle large amounts of cash and credit card transactions in a very detailed and accurate manner.
Process room reservations as necessary.
Arrive on time to each scheduled shift, in proper working uniform, with appropriate equipment, in a friendly, caring frame of mind to assist all guests, management and co-workers.
Check in/out guests by inputting and retrieving information from the computer system.
Promptly answer the telephone within 3 rings.
Act as lobby host, greeting all guests by name with a smile and a welcome.
Requirements:
Customer Service experience in a hotel-type orientation Working knowledge of PC's Excellent mathematical skills Reasoning abilities to think on your feet Ability to lift and carry a minimum of 5 pounds Ability to read, write and communicate in English very clearly Job Type:
Full-time Pay:
From $16.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance Schedule:
8 hour shift Day shift Holidays Monday to Friday Night shift Weekends as needed Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Answer internal and external telephones in a friendly and courteous manner, direct calls through the hotel switchboard, input and retrieve messages from the computer system as requested.
Handle large amounts of cash and credit card transactions in a very detailed and accurate manner.
Process room reservations as necessary.
Arrive on time to each scheduled shift, in proper working uniform, with appropriate equipment, in a friendly, caring frame of mind to assist all guests, management and co-workers.
Check in/out guests by inputting and retrieving information from the computer system.
Promptly answer the telephone within 3 rings.
Act as lobby host, greeting all guests by name with a smile and a welcome.
Requirements:
Customer Service experience in a hotel-type orientation Working knowledge of PC's Excellent mathematical skills Reasoning abilities to think on your feet Ability to lift and carry a minimum of 5 pounds Ability to read, write and communicate in English very clearly Job Type:
Full-time Pay:
From $16.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance Schedule:
8 hour shift Day shift Holidays Monday to Friday Night shift Weekends as needed Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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